Shipping + Deliveries
Circular Sourcing is a marketplace and therefore serves solely as an online platform for buyers and sellers to engage in transactions. Circular Sourcing is not involved in any way with the agreements or interactions between buyers and sellers.
Delivery Rates – Swatches and Cut Metres
Cut metres and swatches are delivered for a flat rate based on weight (see table below). The checkout payment page will include all relevant taxes and delivery fees, which will also be itemised in the customer invoice. While sellers may send with a delivery carrier of their choosing, we strongly encourage Express Post (or equivalent) be provided.
Flat Rates (for swatches and cut metres only):
|Up to 500g||$10|
|0.5kg – 1kg||$13|
|1kg – 3kg||$17|
|3kg – 5kg||$20|
|5kg – 10kg||$30|
|10kg – 15kg||$40|
Shipping and Delivery Rates – Rolls
Roll delivery prices will fluctuate greatly and therefore an accurate cost for delivery can only be provided after sale. Please note that sellers will always aim to find the most economic delivery option possible and because all sellers are based in Australia, this price should not be unreasonable. For all roll sales, sellers will provide customers with an additional shipping invoice within 3-5 business days after the purchase of the material. Alternatively, you may wish to organise your own courier or opt for pickup (if the seller has this option available, it will show up in the checkout). For any enquiries about roll shipping, you should contact the seller directly via the messaging service in the buyer dashboard.
Delivery Time Frames
Sellers are required to dispatch items to you as soon as reasonably possible within 5 to 7 working days for cut metres and 5 to 7 working days after invoice payment for rolls. Please note that different delivery methods may be offered by different Sellers.
Once an item has been dispatched to you, Circular Sourcing may provide you with a notification by email with the courier or postal service used and tracking number.
Inspect your delivery
It is the customer’s responsibility to thoroughly examine all packages received for any external or internal damage resulting from handling by the delivery company. All sales are considered final except for when items are faulty (beyond the acceptable fault limit) OR if the product was not accurately described. Apart from these circumstances, no refunds, cancellations, or returns are permitted. Please see our Returns Policy for more information.
Sellers must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, and that match the samples of the product if you had requested them.
Any damages made to an order during transit are the responsibility of the courier and not that of Circular Sourcing or the Seller.
If items do not conform with the requirements outlined above and, for example, have undisclosed faults (other than the industry standard of 8 minor faults per 100m) or are damaged when you receive them, you must contact the Seller. Customers MUST make any kind of claim within 10 (ten) days of the original receiving date by directly messaging the seller through the customer dashboard.
Please note that once material has been cut, it cannot be returned for any reason whatsoever.
Neither Circular Sourcing nor the Seller is responsible for lost or stolen packages. We will be sure to assist you as best we can by providing the carrier details and tracking information, however, once an order shows delivered, we cannot assume responsibility for packages that are lost and/or stolen.
The buyer is responsible for providing complete and accurate delivery details during the checkout.
If dispatched items do not reach you due to an incorrect address provided by you, it is your responsibility and not Circular Sourcing or the Seller’s. Furthermore, if you miss your delivery and the order is returned to the Seller, it is your responsibility to cover the cost of the shipping for the order to be re-sent to you.
All sales are final and there are no refunds, no cancellations, and no returns are permitted unless the fabric is faulty (and is not described as such) or is not as described in the listing.
Circular Sourcing strongly encourages its customers to order fabric swatches before placing their orders or to visit the showroom in West Melbourne to view fabrics prior to purchasing. Swatches serve as a check point for buyers to confirm that the fabric is suitable for their intended purposes. Only quality-related issues are accepted as grounds for returns, as per our general returns policy. If the fabric matches the swatch sent/viewed in our showroom and there are no quality issues, returns will not be accepted. In the event that a customer mistakenly orders a fabric they later realise they do not need, they may be able to re-list a fabric on Circular Sourcing for free, so long as they are an Australian based business. Please contact us if you require assistance to onboard as a seller at firstname.lastname@example.org.
Please note we can only ship to delivery addresses within Australia at this time.