Account 

1. Do I need to create an account to make a purchase?

Yes, you will need to create a buyer account to complete a purchase on Circular Sourcing. 

2. Can I get help finding a specific fabric?

Yes, please get in touch with the Circular Sourcing team and let us know what materials you are looking to source, we’re happy to help.

3. Privacy, once I make a purchase will my account details be shared with the seller? 

The store seller will receive the necessary details to fulfil your order. This will include the name you provide, shipping address, email and phone number if you choose to provide it.

4. How do I change my password?

To change your password go to the login section (top right of the page) and select ‘forgot password’. You will be prompted with a link to change your password.

General 

1. Can I speak to someone for advice before purchasing?

For specific fabric enquiries, you can contact the seller via the product listing page before making a purchase. For all other enquiries, get in touch with the Circular Sourcing team via our contact page. Link.

2. How do I complete a care test on fabric I have purchased? 

For professional care testing services contact a professional lab such as https://www.viclab.com.au/textiles/

For self testing, see this article for tips and tricks.

Orders

1. Can I make changes or cancel my order after it has been placed?

No changes can be made to an order after it is confirmed. However, if you wish to cancel your order, please contact the seller immediately after purchase by messaging them through the Circular Sourcing dashboard. 

Payment 

1. Can I use multiple discount codes for one purchase?

Yes. There are no limits to the qty of discount codes you can use in a transaction.

2. I forgot to apply a discount code, can I be refunded the difference?

We are not able to refund the discount code difference, so please ensure you enter any discount code you would like to use prior to finishing the transaction.

3. Can I purchase from multiple sellers in one order?

Yes. You can purchase from different sellers by adding multiple materials to your cart and completing check out in one transaction. Please note you will still be charged for shipping for each seller you purchase from.

4. What forms of payment are accepted?

By credit card ie. Visa, Mastercard (through Stripe) or Paypal.

Product

1. I received the material and there are fabric faults, what do I do now?

Please note the acceptable limits for faults in fabrics in our Fabric Faults Policy. If you believe the faults either a) exceed the amount of acceptable faults as listed in our Fabric Fault Policy or b) that exceeded faults were not accurately described in the product listing, then please get in touch with the seller directly through your dashboard direct messenger. If a resolution cannot be reached then please get in contact with the Circular Sourcing team via email. 

2. Can I request swatch samples?

Sellers may or may not decide to offer a swatch service. This is based on their individual circumstances and capabilities. If a seller has not allowed swatches on their listing, please do not contact them to ask for one. Instead, you can make an appointment to view the fabric in person or virtually in our West Melbourne showroom, or contact the Circular Sourcing team for further assistance. Please note that swatch sizes may vary between sellers but our general guide is 5cm x 5cm for swatching.

3. Why do sellers have different Minimum Order Quantities (MOQs) and Maximum Order Quantities?

Sellers are able to set their own minimum and maximum order quantities per listing. Please respect that the seller has chosen a system that works for them and do not contact the seller to ask for a lower or higher quantity than what they allow on their listings. If you are searching for specific MOQs then please contact the Circular Sourcing team for further assistance. 

Refunds, Exchanges or Returns

1. What is the returns + refunds policy?

Generally all fabrics are sold as-is and are only eligible for return or refunds if they are faulty (beyond the acceptable limit) or are not accurately described. For more information see our Refunds and Returns Policy.

2. I changed my mind and don’t want to keep my purchase, can I return it?

As all items listed on Circular Sourcing are deadstock, end of roll or surplus, sellers are not obliged to refund for change of mind. Eligible reasons for refunds include: Material is damaged or faulty but not described as such in the listing. Material is not as described in listing. Please ensure you view listing fully, including photos and videos as these inform part of the description. We highly recommend you order a swatch before you purchase a fabric, or view fabrics in our showroom. 

If you are a registered business and have purchased fabric by mistake or no longer need it, you may be able to sign up as a seller and re-list the material on Circular Sourcing. Learn more about how to become a seller here.

3. I received the fabric and it wasn’t as described. Can I return and get a refund?

Once the material is delivered and inspected, if you believe that it is not as described in listing or that the wrong material has been sent, please contact the seller through your Circular Sourcing dashboard immediately to let them know. If you cannot reach a resolution with the seller, please get in contact with the Circular Sourcing team via email.

Shipping

1. How are shipping fees calculated? 

Cut metres and swatches are delivered for a flat rate based on weight (see table below). Your cart payment page will include all relevant taxes and delivery fees, which will also be itemised in the customer invoice. While sellers may send with a delivery carrier of their choosing, we strongly encourage them to use Express Post (or equivalent).

Flat Rates (for swatches and cut metres only):

Up to 500g$10
0.5kg – 1kg$13
1kg – 3kg$17
3kg – 5kg$20
5kg – 10kg$30
10kg – 15kg$40
15kg+$50
Shipping and Delivery Rates – Rolls

Roll delivery prices will fluctuate greatly and therefore an accurate cost for delivery can only be provided after sale. Please note that sellers will always aim to find the most economic delivery option possible and because all sellers are based in Australia, this price should not be unreasonable. For all roll sales, sellers will provide customers with an additional shipping invoice within 3-5 business days after the purchase of the material. Alternatively, you may wish to organise your own courier or opt for pickup (if the seller has this option available, it will show up in the checkout). For any enquiries about roll shipping, you should contact the seller directly via the messaging service in the buyer dashboard. See Shipping and Delivery for more information.

2. When will my order be shipped?

We recommend buyers process orders within 2-3 business days. Delivery is sent as flat rate Express Postage (or equivalent) via the Seller’s chosen shipping provider. Please allow an additional 5-7 days for delivery.

3. How will I know my purchase has been shipped?

When your order is shipped, you will see the updated status in your customer dashboard. Login to your Circular Sourcing account to get access and track your deliveries.You will also receive an email notification when your order has shipped.

Once your order is shipped by the seller you will receive a notification via email with tracking details. 

4. Can I get my order delivered to a PO Box or Parcel Locker?

While some seller may be able to do this, because each seller will use a different carrier, it cannot be guaranteed. We always recommend providing a physical address to avoid any delays in receiving your delivery.

5. Can I organise to pick up my order?

– Cut Metres and Swatches: Delivery only and not available for pickup. 
– Rolls: if the seller allows pickups, there will be a ‘Pickup’ option shown to you at checkout which you can select. You can also select this option if you are using your own courier.

6. Can I organise my own shipping/ courier?

All orders will be fulfilled by the seller. You are welcome to discuss your own courier option with the seller when purchasing rolls of fabric.

7. Where can orders be delivered?

Orders can be shipped anywhere within Australia (with the exception of PO Boxes). At this time we cannot ship orders outside of Australia. If you are based outside of Australia and are interested in sourcing fabric from Circular Sourcing, please get in touch as we’d love to hear from you.

8. My order hasn’t been shipped yet, what do I do?

If 7 days have passed and your order hasn’t been shipped you can message the seller to follow up. If you do not receive a response or shipment notification within 15 days from your order, please contact the Circular Sourcing team via email so we can assist.

Showroom 

1. Where is the showroom located?

The Circular Sourcing showroom is located at Unit 4, 41-59 Sims St West Melbourne VIC 3003. The showroom is open for appointments Monday, Wednesdays and Fridays. 

2. Are all materials listed on the marketplace available to look at in the showroom?

Yes they are. Please let us know the fabric styles you’re interested in viewing when you book.

3. How can I book a showroom appointment?

Showroom appointments are available to book here. 

Policies – Links

Other

Any other questions? Something we missed? Let us know at hello@circularsourcing.world